Re-Imagineering
http://imagineerebirth.blogspot.com/

If you have been to Disneyland or Disneyworld or Euro Disney as an adult you will likely have some understanding of the total experience that Disney works to create. This blog, though not directly related to issues of travel or performance testing is an interesting read for anyone trying to generate creative solutions or even revolutions.

I have a book in my office call "Be Our Guest" which covers customer service the Disney way. This is the only published book by the Disney Institute which conducts very successfully executive training and I definitely recommend it.


Jeffrey Kelly
http://sailwhatcom.com